Returns, Refunds & Exchange Policy

Tails & Bloom: Returns & Exchanges Policy

Vegan Leather Accessories

Can I return my item?
Yes, returns are accepted if:

1. Returned within 30 days of receipt.
2. Items are in their original condition.
3. No ID tag has been attached to the collar (to prevent scratches).

Note: Damaged or unclean items may result in a refused return. Please email us at hello@tailsandbloom.co.uk to initiate a return. Return postage is the customer's responsibility and must be tracked.

What if my order is damaged?
If your order arrives damaged, email us at hello@tailsandbloom.co.uk within 7 days to discuss a replacement. We will cover the return postage.

My order hasn't arrived. Can I get a refund?
Refunds are eligible if:

• UK orders haven’t arrived within 30 days of dispatch.
• International orders haven’t arrived within 60 days.

Please note: we will always do our best to help & launch an investigation with the help of our courier partner to get your original parcel to you or locate its whereabouts.

Note: Delays due to strikes or holiday seasons may affect delivery times. Orders with tracking may require further investigation before a refund is issued.

Can I exchange my item?
We do not offer exchanges. If the size is incorrect, return the item as outlined above and place a new order. Postage costs are your responsibility.

Can I cancel my order?
If your order hasn't been dispatched, it can be cancelled. If it has, follow the return instructions. Contact us ASAP for any changes.

My items are no longer usable. Can I get a refund?
Refunds are evaluated on a case-by-case basis. Items damaged by improper use are not eligible for a refund.

Collar Jewellery

Can I return my item?
Personalised items (e.g., with names, initials) cannot be returned, refunded, or exchanged.

What if my order is damaged?
If your order arrives damaged, email us at hello@tailsandbloom.co.uk within 7 days to discuss a replacement. If damage is due to neglect of care instructions, we cannot issue a refund or replacement. If a return is necessary for a faulty item, we will cover the postage.

My order hasn't arrived. Can I get a refund?

Refunds are eligible if:

• UK orders haven’t arrived within 30 days of dispatch.
• International orders haven’t arrived within 60 days.

Please note: we will always do our best to help & launch an investigation with the help of our courier partner to get your original parcel to you or locate its whereabouts.

Note: Delays due to strikes or holiday seasons may affect delivery times. Orders with tracking may require further investigation before a refund is issued.

Can I exchange my item?

Collar jewellery cannot be exchanged. If your order hasn't been made yet and you wish to change it, we can amend it.

Can I cancel my order?
Cancellation depends on the production stage. If the item is already being made, it cannot be cancelled due to its personalised nature. Contact us ASAP if you need to make changes or cancel.