Returns, Refunds & Exchange Policy
Tails & Bloom ("we" and "us") is the operator of (www.tailsandbloom.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
VEGAN LEATHER ACCESSORIES - Returns & Exchanges Policy.
Can I return my item?
Yes, we accept returns on your items on the condition that:
1. Returns are made within 30 days of your item arriving
2. The items are returned in their original condition
3. No ID tag has been attached to the collar - due to scratches, we would not deem the product to be in a fit state for resale
Please note: Any items returned that are damaged or unclean, may be subject to a return being refused.
Please get in touch with us at hello@tailsandbloom.co.uk if you wish to make a return.
Returns postage falls under the responsibility of the customer. We require returns to be posted on a tracked service with receipt of postage.
My order has arrived & it is damaged. What can I do?
In the unlikely event that your order arrives damaged, please email us at hello@tailsandbloom.co.uk and we will liaise direct with you on the potential of replacing your order.
We require you to alert us on the damage to your item as soon as you receive your item. If it is not brought to our attention within 7 days of arrival, we reserve the right to refuse a replacement. We will cover the cost of this return.
My order has been shipped but has not arrived. Will you refund me?
Items that have not arrived in a timely manner (within the UK) will only be eligible for a refund if it has been 30 days from dispatch. If you have ordered outside of the UK, you will only be eligible for a refund if it has been 60 days from dispatch.
Please note that if your order has tracking, some further investigation as to where the item is may be needed prior to issuing a full refund.
Due to strike action or Christmas season, postal services within the UK & internationally have been severely delayed. Please note: we will always endeavour to provide the best customer service to ensure issues such as these are resolved.
My items aren't the right size. Can I exchange my item for something else?
We do not offer an exchange policy currently. If you wish to return your item for a refund, please see above 'Can I Return My Item?'. Once your item has been returned, you will then be able to make another purchase on our website with the correct items you seek*. Postage will need to be covered by you.
*subject to stock levels
I want to cancel my order. Is it too late?
If your order has not yet been dispatched we can cancel your order. If your item has been dispatched already, you will need to follow Returns instructions. We recommend letting us know ASAP if you need to make any changes to your order or need to cancel.
My items are no longer useable. Can I have a refund?
We operate our refund policy on a case by case basis. If you have any issues with your order or items, please get in touch so we can assist further. Please note: Refunds for items damaged by improper use will not be accepted.
COLLAR JEWELLERY - Returns & Exchanges Policy.
Can I return my item?
As each item is personalised & made to order, we regret to inform you that items with any personalisation such as name, initialling or contact details cannot be returned, refunded or exchanged.
My order has arrived & it is damaged. What can I do?
In the unlikely event that your order arrives damaged, please email us at hello@tailsandbloom.co.uk and we will liaise direct with you on the potential of replacing your order. If we feel that an order has been damaged due to neglect of care instructions, we regret to inform you that we will not issue a refund or replacement. We require you to alert us on the damage to your item as soon as you receive your item. If it is not brought to our attention within 7 days of arrival, we reserve the right to refuse a replacement.
If you need to return your item to be fixed as it was faulty for any reason, we will cover the cost of the postage.
My order has been shipped but has not arrived. Will you refund me?
Items that have not arrived in a timely manner (within the UK) will only be eligible for a refund if it has been 30 days from dispatch. If you have ordered outside of the UK, you will only be eligible for a refund if it has been 60 days from dispatch. Please note that if your order has tracking, some further investigation as to where the item is may be needed prior to issuing a full refund. Due to strike action, postal services within the UK & internationally have been severely delayed.
I've changed my mind on my order. Can I exchange my item for something else?
Sadly we cannot exchange any collar jewellery. If you have placed an order that has not yet been made and wish to change your mind, we can amend this.
Cancelling An Order.
I want to cancel my order. Is it too late?
This varies on where the product is in production. If the item is already being made, we regret to inform you that you will not be able to cancel your order. Each item is made to order & personalised, as such, it is not possible for us to sell this on to someone else. We recommend letting us know ASAP if you need to make any changes to your order or need to cancel.